Frequently Asked Questions

• Can I install a Wattwatchers device myself? chevron_right

  Only if you are a licensed electrician. This is a very important safety requirement.

  All Wattwatchers devices are professional equipment. They must be installed by a qualified electrician. Usually this will be done as part of a coordinated installation process organised via a Wattwatchers partner or enterprise customer, or by arrangement with Wattwatchers itself.

  Please note that Wattwatchers metering devices are designed to be ‘NO TOUCH’ for end-consumers. Data is accessed via the internet using web browser or mobile applications.

• Are Wattwatchers devices approved for use internationally? chevron_right
  Wattwatchers devices currently are certified for use in Australia and New Zealand, and the UK and Europe (CE mark), and these certifications are accepted in many other countries in Asia, Africa and the Americas. Our Declaration of Compliance documentation is available to bona fide trade customers on request.
• How is data transmitted and what do you mean by ‘real time data’? chevron_right

  Wattwatchers metering devices send out the data in Internet packet-data form through the customer site WiFi or the nominated cellular network (4G/3G) to the Dashboard/Data cloud server service. In the cloud the applications are run, administration of the Auditor device network is managed, and the analytics and dashboards are delivered back to administrators or users via APIs, Web Browsers, Pad’s and Applications presentation layers – depending on partner and service type selected.

  In regard to measurement and transmission frequency, all Wattwatchers metering devices provide high resolution energy metrics with granularity at 5 second and 5 minute intervals, and latency around 5 to 10 seconds. To be totally accurate the streaming data is ‘near real time’, but in practical terms it is ‘functionally real time’ to observe, analyse and control most energy flows at circuit-level. The timing of data packets can be set (and changed) to meet specific client needs e.g. near real-time frequency versus minimising cost of data transmissions.

• How secure is the data being captured and transmitted? chevron_right

  Wattwatchers products to measure, communicate and control energy flows use a range of modern security strategies balanced against threat-level assessments and client requirements. Please discuss your needs with Wattwatchers and/or our Partners.

• Can my business become a partner or distributor for Wattwatchers? chevron_right

  Within Australia, Wattwatchers currently deals B2B mainly with software application partners (SaaS) and energy service companies (ESCOs) that bundle our devices into their service offerings. We welcome opportunities to establish additional B2B relationships based on product and business model compatibility, and potential sales volumes. Wattwatchers is now deployed commercially in over a dozen countries and we also welcome proposals from potential overseas partners (these will be considered on a case-by-case basis).

• Can I get a Wattwatchers device for my home or business? chevron_right

  Traditionally Wattwatchers has a business-to-business (B2B) model and does not sell direct to consumers. In 2020 Wattwatchers launched our My Energy Marketplace (MEM) project, with grant funding support from the Australian Renewable Energy Agency (ARENA), and is now deploying our smart energy management solutions to 5000+ homes, small businesses and schools Australia-wide. You can ask for additional information about the MEM and current offers to consumers by emailing info@wattwatchers.com.au

• Can the data streaming from Wattwatchers devices be configured for external servers? chevron_right

  Wattwatchers devices are managed and communicate energy data via Wattwatchers’ high availability, scalable infrastructure.

  We provide a JSON REST interface to the energy data produced by your devices that supports integration with external systems.